TERMS & CONDITIONS – ThirtyTwelve
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TERMS & CONDITIONS


Information

Prinsengracht 759 

1017JZ Amsterdam 

Netherlands

Phonenumber: (+31) 6 37 23 74 39

E-mailadres: info@thirtytwelveofficial.com

Kvk-number netherlands: 85796646

Vat-identificationnumber: NL004146816B61


Product availability

All products are subject to availability. While we make every effort to only display items that are currently in stock and available to ship, there may be instances from time to time where we run out of stock in an item. Once an order is placed, you will receive an email confirmation. Please note, however, that this email confirmation does not guarantee the availability of the products you selected for purchase. Upon your order being approved and processed for shipment you will receive a second email containing the details of your order and a tracking number.


As necessary, we reserve the right to limit the quantity of products we supply; supply only part of an order or to divide up orders. We also reserve the right to alter the terms or duration of any special offers or sale promotion. If we are unable to fill your order we will attempt to contact you and if we are unable to contact you, we will treat the order as cancelled. Each client may make online purchases of up to ten items per style. If you would like to purchase additional quantities, please contact info@thirtytwelveofficial.com.


Pricing and payment options

While we try to ensure that all prices on our web site are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled.


Title to any products you order on this web site, and risk of loss or damage to products, passes to you on delivery of the products, provided that we have received payment in full for the products.


Prices displayed on the Thirty Twelve website are quoted in euro. Thirty Twelve only accepts Ideal and Paypal.


Please note that your credit card will not be charged at the time you submit your order. The transaction will be charged to your credit card only after we have verified your card details, received credit authorization, confirm stock availability, and your order is ready to be shipped.


Price adjustment policy

Thirty Twelve is happy to offer a one-time price adjustment on full-price items purchased within seven days of the item being placed on sale. Please be aware that the exact style, size and color must be available for purchase at the time of request. All approved sale price adjustments will be credited to the cardholder in the original form of payment within ten business days.


We are unable to offer a price adjustment on items originally purchased in a sale or on any special promotion items that are temporarily reduced in price. Once an item has been purchased at a discounted sale price, no price adjustment will be offered should the item be further marked-down.


We do not price match items placed on sale with another retailer or online store.


Sales tax

Thirty Twelve charges state, local and county taxes on on-line transactions, as required by applicable laws. Please note that your on-screen transaction total reflects estimated tax. The actual sales tax will be calculated when your order is shipped and may vary from the estimated tax.


Shipping and delivery

All domestic orders are shipped through Parcell


Orders placed before 4pm cet will be shipped out the same day

  • Netherlands 1-3 business days
  • Belgium 1-3 business days
  • EU 2-5 business days
  • UK 5-7 business days
  • USU / canada 4-9 business days


Purchases may not be shipped to p.O. Boxes or APO/FPO addresses, which are not available through federal express.


To estimate the total delivery time for your purchase, please allow one to two business days to process your order for shipment, in addition to the time indicated by your preferred shipping method. Orders are processed and delivered monday through saturday, excluding holidays. Thirty Twelve cannot be responsible for unanticipated delays.


Domestic shipping methods and fees

Netherlands: €3.95

Europe: €10


Tracking

A shipping confirmation is emailed to you as soon as your purchase has been shipped. We provide tracking numbers contained within the shipment notification email when your order leaves our distribution center, and maintain a tracking number for each delivery. If you have questions about the delivery of your purchase, please contact customer care via email at: info@thirtytwelveofficial.com.


Return policy for online purchases

Thirty Twelve wants to ensure your complete satisfaction. For Thirty Twelve online purchases, we will accept returned Thirty Twelve merchandise only if it is accompanied by a return authorization number and otherwise complies the criteria set forth herein. To obtain a return authorization number, you must request one through info@thirtytwelveofficial.com within 7 calendar days of the date of delivery of your online order. Return packages must be postmarked no later than 14 calendar days from the date of delivery of your online order. Items marked ‘final sale’ cannot be returned. Merchandise must be returned with their original packaging.


Merchandise must be unused, unworn and in an unaltered condition. All original tickets must be attached and a copy of your invoice must be enclosed with your return authorization number clearly documented.


Thirty Twelve reserves the right to refuse the return of any merchandise that does not meet the criteria set forth herein. In such instances, Thirty Twelve will send the product(s) back at the customer’s expense. Refunds will only be issued in the same form as payment and shipping costs are non-refundable. For multiple product orders, we kindly ask that the merchandise be returned in one consolidated package.


Exchanges

For an exchange of a product, please follow the return guidelines and place a new order online. Please allow 1 week from the return shipping date for your exchange to be processed.


Changes/cancellations

If you wish to cancel or modify your order, please send an email as soon as possible to info@thirtytwelveoffcial.com. We will make every effort to accommodate your request, however, once an order has been processed for shipment we are unable to modify or cancel the order for any reason. In this case, please refer to our return policy and return your purchase once you have received it. If you would like to purchase a different product, please visit our web site.


Repairs

All items are quality controlled and checked for faults before they are shipped to customers. Should you receive an item that is not in perfect condition please contact customer care immediately.


For all other repair requests please contact info@thirtytwelveoffcial.com. Please note that we can only repair items purchased from this website.


Contact us

For additional assistance concerning our online store or your online purchase please contact us via email at info@thirtytwelveofficial.com

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